Returns & Exchanges

At Neurogan, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. If your fit isn't perfect, we are committed to making it right with a seamless resolution process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; be sure to keep your tracking receipt for updates on your return's progress.

• 4.
  Receive Refund or Exchange

  After our team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.