Frequently Asked Questions
Everything you need to know about your Neurogan fashion experience.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials ethically sourced?
Yes, Neurogan is committed to sustainability. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly fabrics whenever possible.
Can I track my package after it has shipped?
Absolutely. Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.